Topic.
MIMIT Health (powered by CIMSS Innovative Solutions), is creating systems of intelligence, using generative AI, agentic AI, (AgentForce) bridging the gap between AdvancedMD EHR, (system of record).and PhoenixAPM (system of engagement) built on Salesforce.
Questions
- How is MIMIT health using generative AI and adopting the new paradigm of systems of intelligence, bridging the gap between systems of record (advancedmd EHR) and systems of engagement PhoenixAPM built on Salesforce platform) .
- How is MIMIT health also using the rise of agentic (AgentForce) workflows and multi-agent orchestration to accelerate building of systems of intelligence within the enterprise ?
- How is CIMSS Innovative Solutions helping MIMIT Health achieve this?
Article
- MIMIT Health is leveraging generative AI and adopting systems of intelligence to bridge the gap between their systems of record (AdvancedMD EHR) and systems of engagement (PhoenixAPM built on Salesforce platform), while also utilizing agentic workflows and multi-agent orchestration to accelerate the development of intelligent systems within their enterprise.
- Here’s how they are achieving this transformation with the help of CIMSS Innovative Solutions:
Bridging Systems with AI-Powered Intelligence
MIMIT Health is integrating their AdvancedMD EHR (system of record) with their PhoenixAPM platform built on Salesforce (system of engagement) using AI-powered systems of intelligence:
1. Data Integration:
AI algorithms are used to seamlessly integrate patient data from the EHR into the PhoenixAPM platform, creating a unified view of patient information
2. Intelligent Insights:
Generative AI is being employed to analyze patient data and generate actionable insights, helping providers make more informed decisions
3. Automated Workflows:
The system of intelligence is automating various workflows, such as appointment scheduling and follow-ups, by leveraging data from both the EHR and engagement platform.
Leveraging Agentic Workflows and Multi-Agent Orchestration
MIMIT Health adopted Salesforce’s Agentforce technology to implement agentic workflows and multi-agent orchestration:
1. Autonomous Agents:
They deployed AI agents to handle specific tasks across service, sales, and marketing and patient acquisition and retention functions, enhancing efficiency and customer satisfaction
2. Task Decomposition:
Complex processes are being broken down into subtasks assigned to specialized agents using omnichannel technology, improving overall operational efficiency.
3. Collaborative Problem-Solving:
Multiple AI agents are working together to address complex patient care scenarios, leveraging their collective intelligence
4. Dynamic Workflow Management:
Agentforce’s dynamic workflow agents are being used to initiate and manage workflows that require immediate action, such as handling service requests or automating internal processes
CIMSS Innovative Solutions’ Role
CIMSS Innovative Solutions is helping MIMIT Health achieve this transformation by:
1. Specialized Healthcare Expertise:
CIMSS focuses exclusively on healthcare, providing MIMIT Health with tailored solutions that address their specific needs.
2. Technology Integration:
CIMSS is assisting in integrating advanced technologies like AI and machine learning into MIMIT Health’s existing systems
3. Data Analytics and Visualization:
CIMSS is helping MIMIT Health leverage data analytics and visualization tools to gain actionable insights from their integrated systems
4. Digital Transformation Strategy:
CIMSS is guiding MIMIT Health’s overall digital transformation strategy, ensuring that the adoption of new technologies aligns with their business goals
5. Change Management:
CIMSS is supporting MIMIT Health in managing the organizational changes required to implement these new technologies effectively
6. Customized AI Solutions:
CIMSS is developing and implementing customized AI solutions that address MIMIT Health’s specific challenges and opportunities
By adopting these advanced technologies and strategies, MIMIT Health has positioning itself at the forefront of healthcare innovation.
The integration of systems of intelligence, coupled with agentic workflows and multi-agent orchestration, is enabling MIMIT Health to provide more personalized, efficient, and effective patient care.
This approach is resulting in improved patient outcomes, increased operational efficiency, and enhanced decision-making capabilities across the organization.
